OUR PROCESS
Most of it takes about ten days, and most of it doesn't need you. Here's what it looks like from your side.
We get on a call. You tell me about your services, your pricing, your service area, and the questions your customers actually ask. I listen, take notes, and map out exactly what your system needs to do — what the receptionist should answer, what it should book, and what it should hand to you.
What you do: show up, talk about your business, answer my questions.
What we handle: turning everything you said into a build plan.
I map the experience. For your website, that means the layout, the copy, and where every form goes. For your AI receptionist, that means scripting the conversation — what it asks, what it quotes, what it books, and what it transfers to you. You review it before anything gets built.
What you do: review the plan, tell me what's off, approve it.
What we handle: every wireframe, every script, every word of copy.
This is where I disappear and get to work. Your website gets built and styled. Your receptionist gets trained on your details. Everything gets connected — your calendar, your CRM, the phone number, the text-back follow-ups. I test it from end to end before you ever see it.
What you do: nothing. Maybe forward a test call when I ask.
What we handle: design, code, training, integrations, testing.
We flip the switch. Your number forwards, your site goes live, and the receptionist starts answering. For the first week I'm watching every call, tightening the script, and fixing anything that sounds off. You're live, and it's working.
What you do: tell me how the first few calls sound to you.
What we handle: monitoring, tuning, and making sure nothing breaks.
Honestly? Almost nothing. Week to week, your job is to do the work the receptionist books. The phone gets answered, the calendar fills up, the follow-up texts go out, and the review requests send themselves. If a call ever sounds off, you tell me and I fix it that day. That's the whole list.
AFTER LAUNCH
Launch isn't the end. Here's what keeps happening behind the scenes once you're live.
I listen to your calls — especially in the early weeks. If a question keeps coming up that the receptionist isn't handling well, I add it to its knowledge so it gets it right next time.
New service, new price, new service area? Tell me and it's updated. Nothing is locked in — the system changes when your business does.
On Growth and Enterprise plans you get a reporting dashboard — call volume, bookings, missed calls, and where your leads are coming from. You see what's working, in plain numbers.
New photos or video for your site, a price change, a seasonal offer, a new service, a tweaked call script — whatever it is, send the request and we take care of it. Most updates are live within 48 hours, so your site and your receptionist always match what your business is doing today.
Book a 20-minute call — I'll walk you through the whole thing.